Shipping

Local Shipping – Sri lanka

DELIVERY LOCATION

We deliver Island-wide.

DELIVERY TIME

Delivery within Colombo 1-15 will take 2 to 3 working days.

Deliveries outside Colombo will take 3 to 5 working days

Orders placed during public Holidays / Weekends will be dispatched on the next working day. You will be contacted by our delivery team prior to delivery. 

Peak/holiday seasons or promotions or special events may result in delays in processing and dispatching orders.

Your order will be fulfilled by the estimated delivery date set out in the shipping confirmation, unless there is an Event Outside Our Control (as defined in the Terms and Conditions of Sale and Use of this Website). 

DELIVERY COST

Delivery charges are applicable to all deliveries including exchange deliveries.

OTHER

Delivery will be made only to the address stated on the order.

If you wish to change it due to unavoidable circumstances a written request must be made to orders@wingsmusic.lk  , we will accommodate your request only if the order has not been dispatched at the time of such request.

Just a heads up – shipping delays may occur for delivery address amendments, but we promise we’ll always try our best to minimize this.

After 3 delivery attempts, or if it has exceeded 10 days from dispatch date, whichever is earlier, your parcel will be returned to us. However we’d be more than happy to redeliver your order as long as it is pre-paid. If it is a COD order we will redeliver if a bank transfer for the payment due is made.

Special requests to delay dispatch for the customers’ convenience will be accommodated provided the order is prepaid and hasn’t already been dispatched.

If you’ve any trouble receiving your order, please reach out to us, and we’ll do our best to help get your order to you!

EXCHANGES AT THE TIME OF DELIVERY

We do not allow exchange of products.

IF YOU RECEIVE DAMAGED GOODS ?

We assure you that no damaged goods will be sent to you. On the off chance it occurs, we will facilitate an exchange.

Products exchanged as a result of a defect shall be replaced with no additional delivery charge.

CANCELLATION POLICY 

You may only cancel an order before the order is dispatched.

International SHipping

DELIVERY LOCATIONS

We currently ship to the following countries:

• • Australia
• • Canada
• • Denmark
• • France
• • Germany
• • Hong Kong
• • Italy
• • Japan
• • Kuwait
• • Malaysia
• • Maldives
• • Mauritius
• • The Netherlands
• • New Zealand
• • Norway
• • Oman
• • Qatar
• • Rep. of Ireland
• • Saudi Arabia
• • Seychelles
• • Singapore
• • Sweden
• • Switzerland
• • United Arab Emirates
• • United Kingdom
• • United States of America

DELIVERY TIME

Due to the current pandemic delivery could take upto 2-3 weeks to arrive.

You will receive a tracking number via email to track the progress of your package.

In the event you do not receive a tracking number please email our customer service team at int.help@wingsmusic.lk

DELIVERY FEES & TAXES

Delivery Fees will be displayed at checkout and will vary depending on the shipping location and are subject to change at any point.

Custom Tariffs/Duties of the relevant country are payable to the courier upon delivery of the package. Failure or refusal to accept the goods will result in the goods being destroyed and purchases are strictly non-refundable.

EXCHANGES

We do not offer exchanges once the purchase had been made.

Purchases and shipping charges are non – refundable.